Acronym	Details
AO	Application Observability
APM	Application Performance Monitoring
DB	Database
KSM	Kube State Metrics
LM	Log Monitoring
PAT	Personal Access Token

FAQs

1. I'm having issues logging into the SixthSense AO Dashboard. Who can help?

If you're having trouble logging into the SixthSense AO dashboard, please contact SixthSense Support by emailing cs-sixthsense@mail.rakuten.com. Be sure to include your account details and any relevant screenshots to help us resolve the issue quickly.

2. Can I create custom dashboards?

Yes, you can create custom dashboards in the Home section of the platform. For more details please refer to the documentation available at https://docs.sixthsense.rakuten.com/observability/docs/standard-dashboard.

3. Can I configure and send alerts?

Yes, the SixthSense AO platform allows you to configure and send alerts. You can set up alerts based on specific thresholds or conditions to ensure you're notified of critical events in real-time. Notifications can be sent through various channels, including email, slack, and webhooks.

4. What is the data retention policy on the dashboard?

• Traces: Retained for 7 days.
• Metrics: Retained for 90 days.
• Logs: Retained for 30 days.

For more details please refer to the documentation available at https://docs.sixthsense.rakuten.com/observability/docs/getting-started/data-retention.

5. What is the difference between Exec(ms) and Self(ms) columns in APM traces?

• Exec(ms): The total time taken by the method, including the time spent in its sub-methods.
• Self(ms): The time taken exclusively by the method itself, excluding any time spent in sub-methods.

6. Does SixthSense support OpenTelemetry?

Yes, SixthSense supports OpenTelemetry.

7. Why is VM correlation not happening in APM?

To enable correlation, you need to install a VM agent in addition to the APM agent.

8. How can I contact SixthSense support to troubleshoot agent installation issues?

You can reach out to SixthSense support by emailing cs-sixthsense@mail.rakuten.com with your account details, log files, and configuration files.

9. How can I check the health of the application?

The Apdex score in the Application Monitoring section provides insights into the health of the application.

10. Can the data retention period be extended for both SaaS and on-premise deployments?

For SaaS deployments, extending the data retention period is not possible. For on-premise deployments, it can be extended based on client requirements.

11. Is there any limitation on the amount of data a client can use?

SaaS: There is a 200 GB/month data limit.

12. Where is client data stored?

For SaaS deployments, client data is stored in Google Cloud Platform (GCP). For on-premise deployments, the data is stored locally on the client's premises.

13.How many agents are required to monitor APM?

Only one agent is required to monitor APM. However, if correlation between VM and APM is needed, an additional VM agent must be installed.

14. I want to free up disk space by deleting older metrics and traces without increasing storage. What should I do?

A retention policy is in place to manage memory usage. If the memory limit is reached, older data will be automatically overridden by new incoming data.

15. How does SixthSense ensure data security?

In-transit data is secured using SSL, ensuring encryption during transmission. On GCP, data is stored in a private cluster with GCP's default data encryption, ensuring it remains secure and inaccessible from outside the network.