Prerequisite checks for agent installation

Before installing the Sixthsense agent, you must perform certain checks from the client system. To ensure smooth installation, perform the following procedure.

  1. Check if Curl is installed: Run the command curl --help. If Curl is not installed, download and install it from https://help.ubidots.com/en/articles/2165289-learn-how-to-install-run-curl-on-windows-macosx-linux.
  2. Check connectivity to SixthSense URLs: Use Curl to connect to the list of SixthSense URLs and verify that you receive a valid response indicating that the connection is established. Run the following Curl commands and provide the onboarding team with a screenshot of the response.

Note: Please contact the onboarding team for the SixthSense collector URLs.

1. curl -v <grpc collector url>
2. curl -v <http collector url>
3. curl -v <artifacts url>

On successful connection you will get response from the curl commands. Sharing a sample positive response below.

* Connected to <grpc collector url>
* ALPN: offers h2
* ALPN: offers http/1.1
* CAfile: /etc/ssl/cert.pem
* CApath: none
....
....
* Connection #0 to host <grpc collector url> left intact
  1. If you are not getting the above positive response, the client must whitelist sixthsense.rakuten.com. Ensure that sixthsense.rakuten.com is whitelisted on the client system to avoid any connectivity issues during installation.